Client Contacts Scattered Across Correspondence

Client representatives' contacts almost never live in one place — they're in one manager's inbox, another's messenger, the signature of a three-year-old email. When the manager leaves or the client falls off the radar, the contact disappears with them.

Digercules reads employee correspondence and extracts client representatives' contact data — phone numbers, emails, titles, which client each contact belongs to — into a single structured list.

How it works

Processing runs either entirely on the client's own hardware, or — if that hardware isn't powerful enough — is delegated to a specific external machine over a closed peer-to-peer channel (not a public cloud): the compute is physically located in the Caucasus and Eastern Europe, the client is always told explicitly which machine and which jurisdiction is doing the processing, and only text/structured results come back — never the source files. Only contact data and its relevant context are extracted from correspondence — the entire correspondence itself is never transferred anywhere in raw form.

Objections

"There's personal stuff in that correspondence, not just work" — what gets extracted is specifically the contact information of client-organization representatives and the business context of deals, not employees' personal correspondence as a whole.

"We have a CRM, it should all be in there" — in practice, a portion of contacts never makes it in; that's exactly the reason to collect them separately, instead of or ahead of manually backfilling the CRM after the fact.

First contact

A pilot on one sales department's inbox/correspondence — result: a contact list linked to each client with the latest context of the conversation. The proposal should go to the sales manager or commercial director — a decision about access to employee correspondence isn't made at the level of a line manager.